The big shift – from customer first to people first ⭐

How have organisations been changing themselves from the customer-first to people-first approach? A deep dive. “The organization cannot be my family. They will throw me under the bus the moment the bottom line takes a hit if there is a downturn.” “I have changed jobs frequently. I don’t think there is anything wrong with it. The issue should be whether I have been able to contribute to the organizations I have worked for, and not the time I spent there.” “Going to the office every day is totally unnecessary if we are able to deliver remotely without being micromanaged by supervisors.” These are some of the sharply worded statements delivered by a new generation of employees in their ea...